Lehigh University: Alumni

"I had come from a background where I was a high IQ kid in a group where sporting prowess determined social status. But Fritz Lab was at the peak of its productivity, and there I was no longer an outsider but part of a community of scholars who could and did challenge me intellectually. Ideas were always bouncing around and the big task was to hang on to enough to record and use."

- Maxwell G. Lay '64G

Alumni > Help Desk

Be careful of fake e-mails!

... Not just about your Lehigh account, but about all of your online accounts!
    We will never ask you to e-mail us your password! In fact, no legitimate web service will ever ask you to e-mail your password. Never send anyone any of your online credentials. If an e-mail seems questionable, it probably is.
    If you do reply to a fake e-mail ("phishing"), there is an excellent chance that your credentials will be used to hack your accounts, which can result in identity theft, invasions of your privacy, and other bad stuff.
    If you think your password for any online account may be compromised ...

Change your password immediately! (Change your Lehigh password here.)
If any of your other online accounts share the same password, you should change them, too.
Let Customer Support know at the online business in question. (See below for contact info for your Lehigh computing account.)

Problems logging in?

Try changing your password!
Once you've set up your account, changing your password will solve most of your log-in problems, including the dreaded "account disabled" message and the expired (even long-expired!) password. Make sure you stay on the page until you see "Finished" in large, red, friendly letters. Be patient!

Change your password using your old password
Change your password using your security questions (handy if you've forgotten your password)

If neither of these works, please contact us in any of the ways listed below.

Just getting started?

To open your account, you need your LIN and PIN. Request them here.
Once you've received your LIN and PIN, open your account here.

Contact Us ...

by e-mail:		AskLUAA@lehigh.edu
	We'll e-mail you back as soon as possible—usually by the end of the day if you e-mail us in the morning on a business day, and by mid-morning the next business day if you e-mail us later.
by IM / chat:		AskLUAA
	Business days 9 a.m. to 5 p.m. (and whenever Scott's online)
by phone:		866-758-ALUM — Toll-free Help Desk line (866-758-2586) 610-758-ALUM — within 610 area code (610-758-2586) 610-758-3135 — main LUAA number 610-758-5546 — Scott Snyder
	Business days 9 a.m. to 5 p.m. If you get voicemail, please leave a message! We'll call you back promptly.

Useful Links & Information:

Alumni Computing Account setup and maintenance

LIN/PIN Request Form to open your account (also a Change of Address form)
Open your account once you've received your LIN/PIN in the mail
Forgot your password?
Account Maintenance — main page

Change your password or security questions
Bump your quota
Select or change your e-mail alias (e.g. yourname@lehigh.edu)
Forward your e-mail to another account
Change your spam filter settings

Online Resources (computing account required)

Lehigh's Internet Mail Portal (or IMP) — the method we recommend for checking your Lehigh e-mail
Experience Alumni — Job listings and networking
On-Campus computing network access request form
Planning to be on campus? We offer seven-day courtesy accounts, which allow you to use the wireless network with your laptop, and log into on-campus workstations. An alumni computing account is required. (See above for instructions.)
Alumni Directory through the Alumni Portal
[open these instructions in a handy pop-up window]

Log into the Lehigh University Portal
Select the "Lehigh Connection" tab for alumni
Click the "Banner for Alumni" link in the top-right corner
Select "Alumni Benefits and Services"
Select "Online Alumni Directory"

Alumni Library ProQuest database searches through the Alumni Portal

Log into the Lehigh University Portal
Select the "Lehigh Connection" tab for alumni
Look for the "Alumni LIbrary" box, and click "ProQuest Research"

Transcript requests — The Registrar's Office can process your requests. If you graduated in 1982 or later, you can get your transcript online, either through Banner self-service (with a LIN and PIN) or through the Portal (with a username and password). See links and directions on the Registrar's page.
iTunes U — Cool multimedia from the Lehigh community, including alumni career development podcasts.

Guides, FAQs and Information

Lehigh Alumni Computing FAQ (Frequently Asked Questions) — Coming soon
Password Guide — Coming very soon
E-mail Guide: Forwarding, Aliases, Spam, and more — Coming very soon

Learn more about the campaign for Lehigh...