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Alumni > Help Desk

Alumni Help Desk

Welcome to the Help Desk for Lehigh alumni. We can help you ...

  • Set up your Alumni Computing Account.
  • Get and use your LIN & PIN.
  • Reset your account password.
  • Use your @lehigh.edu e-mail address.
    • Set up an alias (yourname@lehigh.edu)
    • Forward to another e-mail address
    • Format your e-mail software
    • Use the university's Internet Mail Portal (IMP)
  • Use the Online Alumni Directory, Alumni Library database, and Alumni Portal.
  • Use the Alumni Online Community. (Coming soon!)
  • Take advantage of online career services for alumni (including Experience Alumni).
  • Make the most of your Alumni Computing Account.

Contact Us ...

by e-mail: AskLUAA@lehigh.edu
  We'll e-mail you back as soon as possible—usually by the end of the day if you e-mail us in the morning on a business day, and by mid-morning the next business day if you e-mail us later.
by IM / chat: AskLUAA
  Business days 9 a.m. to 5 p.m.
(and whenever Scott's online)
by phone: 610-758-3135 (main number)
610-758-5546 (Scott Snyder)
610-758-4399 (Jennifer Lax)
  Business days 8:30 a.m. to 5 p.m.
If you get voicemail, please leave a message!  We'll call you back promptly.

Useful Links & Information:

Alumni Computing Account setup and maintenance

Online Resources (computing account required)

  • Lehigh's Internet Mail Portal (or IMP) — the method we recommend for checking your Lehigh e-mail
  • Experience Alumni — Job listings and networking
  • Alumni Directory through the Alumni Portal
    [open these instructions in a handy pop-up window]
    1. Log into the Lehigh University Portal
    2. Select the "Lehigh Connection" tab for alumni
    3. Click the "Banner for Alumni" link in the top-right corner
    4. Select "Alumni Benefits and Services"
    5. Select "Online Alumni Directory"
  • Alumni Library ProQuest database searches through the Alumni Portal
    1. Log into the Lehigh University Portal
    2. Select the "Lehigh Connection" tab for alumni
    3. Look for the "Alumni LIbrary" box, and click "ProQuest Research"
  • Transcript requests — The Registrar's Office can process your requests. If you graduated in 1982 or later, you can get your transcript online, either through Banner self-service (with a LIN and PIN) or through the Portal (with a username and password). See links and directions on the Registrar's page.
  • iTunes U — Cool multimedia from the Lehigh community, including alumni career development podcasts.

Guides, FAQs and Information

  • Lehigh Alumni Computing FAQ (Frequently Asked Questions) — Coming soon
  • Password Guide — Coming very soon
  • E-mail Guide: Forwarding, Aliases, Spam, and more — Coming very soon
   
Learn more about Lehigh lifetime email...
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Learn more about Alumni Travel...